> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clearmyinbox.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How we check that a sender stopped

> ClearMyInbox checks 14 and 30 days after each unsubscribe whether the sender really stopped emailing you. Here is how the check works.

An unsubscribe request is a promise from the sender, not proof. We check the proof for you.

## When the checks happen

<Steps>
  <Step title="Day 0: you unsubscribe">
    The sender shows as **Checking**. This applies when we send the request for you and when you open the sender's link yourself.
  </Step>

  <Step title="Day 14: first check">
    We count the emails the sender sent since you unsubscribed and compare that with how often they emailed before.

    * One email or none, or far fewer than before: **Stopped**.
    * About as many as before: **Still emailing**.
    * Somewhere in between: it is too early to say, so the sender stays on **Checking** until day 30.
  </Step>

  <Step title="Day 30: final check">
    Only for senders that were unclear at day 14.

    * One email or none: **Stopped**.
    * Emails per day fell by half or more: **Reduced**.
    * Otherwise: **Still emailing**.
  </Step>
</Steps>

So each unsubscribe is checked at most twice. A request that did not go through at all is not checked, because there is nothing to verify.

## Why 14 days and not straight away?

Senders are allowed some time to process a request, and many send weekly or less often. A check after one day would call nearly everyone "stopped".

## If a sender starts again later

A sender that was verified as **Stopped** can still begin emailing again weeks later. When a later scan finds new emails from them, more than a week after the verdict, the outcome changes to **Started again**. That is a good moment to block them.

## If we cannot read your mailbox

If the mailbox is disconnected when a check is due, we try again several times over about two days. If it still cannot be read, the sender shows **Couldn't check**. This is not a verdict, and it is left out of your success rate. Reconnect the mailbox and we will check again.

## If you signed up again on purpose

Choose **I've re-subscribed** on the sender. We stop treating their emails as a failed unsubscribe.

## What the numbers at the top mean

* **Stopped**: senders verified as stopped.
* **Success rate**: the share of verified outcomes that worked. Senders still on **Checking** are not counted yet.
* **Ignored you**: the senders marked **Still emailing** or **Started again**. It is the same group as the **Ignored you** tab. Review and block them.
* **Still checking**: senders waiting for their 14 or 30 day check.

For what each label means, see [Unsubscribe outcomes](/unsubscribe-outcomes).


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