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You connect a mailbox from the scan page, or later from Account, with Connect another account.
1

Enter your email address

Type the address and choose Continue. We work out who hosts the mailbox from the address.
2

Sign in, or enter an app password

Gmail and Outlook open their own sign-in page. Other providers ask for a password, usually an app password.
3

Start scanning

When the mailbox is connected, you can run your first scan.
If we cannot tell who hosts your address (common with a work or custom domain), you are asked Who hosts your email? Choose Google Workspace, Microsoft 365, or Somewhere else to set up IMAP by hand.

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Gmail and Google Workspace

You sign in with Google. We never see your Google password.
  • To scan, we ask for read-only access to your mail, plus your email address.
  • We only ask for permission to change mail later, and only if you use a feature that needs it: deleting a sender’s emails, or blocking a sender.
Addresses ending in gmail.com or googlemail.com, and custom domains hosted by Google, connect this way.

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Outlook, Hotmail, Live and Microsoft 365

You sign in with Microsoft. We never see your Microsoft password. Microsoft has one permission that covers both reading and changing mail, so we ask for read and write access to your mail when you connect, plus your basic profile.

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Yahoo Mail

Yahoo connects through IMAP with an app password. Your normal Yahoo password will not work. See App passwords.

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Any other mailbox (IMAP)

iCloud, AOL, Fastmail, Proton Mail, Zoho, GMX and most other providers connect through IMAP. IMAP is the standard way for an app to read a mailbox. For the well-known providers, we fill in the server settings for you and you only enter a password. Many of them need an app password: see App passwords. If your provider is not recognised, enter the settings by hand. You need:
  • Server address, usually something like imap.yourprovider.com;
  • Port, usually 993;
  • Password, your email password, or an app password if your provider offers them.
Search for “IMAP settings” and your provider’s name, or ask your IT team for a work mailbox.

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How many mailboxes can I connect?

It depends on your plan: one on Free and Casual, two on a Week Pass, five on Professional. See pricing.

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Disconnecting

See Data and deletion.