Unsubscribe outcomes and what each one means

Sending an unsubscribe request is only half the job. Some senders ignore it. So after you unsubscribe, ClearMyInbox watches your mailbox and gives each sender an outcome based on what they actually did. You find the outcomes on the Unsubscribed page, which lists every sender you have acted on.

The outcomes

Label	What it means	What to do
Checking	We sent the request and are waiting to see whether the emails stop. The row shows when the next check is due.	Nothing. See How we check.
Stopped	Verified: no emails, or almost none, since we asked.	Nothing. It worked.
Reduced	Fewer emails than before, but not zero. The row shows the numbers before and after.	Wait, try again, or block the sender.
Still emailing	The sender is emailing at the same rate as before. They ignored the request.	Block the sender, try again, or report them.
Started again	The sender stopped after we asked, then began sending again.	Block the sender.
Couldn’t check	Your mailbox was disconnected before we could check.	Reconnect the mailbox and we will check again.
Didn’t go through	The unsubscribe request itself failed, for example because the sender’s link was broken or expired, or the page asked you to sign in. Hover over the label to see the reason.	Choose Try again, or block the sender.
Emails deleted	You deleted this sender’s emails but did not unsubscribe.	Nothing, unless you also want to unsubscribe.
Re-subscribed	You told us you signed up to this sender again, so we no longer count their emails as a failed unsubscribe.	Nothing.

The tabs at the top

The tabs group the same outcomes:

Stopped: senders verified as stopped.
Reduced: senders that send less than before.
Ignored you: senders that are still emailing or started again.
Checking: senders we have not finished checking, including ones we could not check.
Deleted: senders whose emails you deleted without unsubscribing.

What you can do on a sender that ignored you

Try again sends the unsubscribe request once more.
Block moves their future mail out of your inbox. Blocking is part of the paid plans that include it. See Blocking versus unsubscribing.
Report them opens our complaint letter generator, which writes a UK GDPR complaint letter you can send. We do not send it for you.
I’ve re-subscribed tells us you want this sender again.

How unsubscribing works on each plan

Opening the sender’s own unsubscribe link yourself is always available and is not counted.
Automatic unsubscribing, where we send the request for you, is limited to 10 a month on the Free plan and is unlimited on the paid plans.

See pricing for the plans.

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Your account

Unsubscribe outcomes and what each one means

The outcomes

The tabs at the top

What you can do on a sender that ignored you

How unsubscribing works on each plan

​The outcomes

​The tabs at the top

​What you can do on a sender that ignored you

​How unsubscribing works on each plan

The outcomes

The tabs at the top

What you can do on a sender that ignored you

How unsubscribing works on each plan