Are you using the right kind of password?
Are you using the right kind of password?
Many providers require an app password, not your normal sign-in password. If ClearMyInbox says your provider requires an app-specific password, follow the steps in App passwords.
Is IMAP access turned on?
Is IMAP access turned on?
Some providers turn IMAP off by default. Look in your email provider’s settings for an option called “IMAP” or “Third-party access” and turn it on.
Do you have two-factor authentication turned on?
Do you have two-factor authentication turned on?
If you do, you almost certainly need an app password. Your normal password will not work while two-factor authentication is on.
Is the server address correct?
Is the server address correct?
Check the IMAP server name. Common mistakes are using the
smtp server (that one is for sending mail) in place of the imap server, and typing errors.Is the port correct?
Is the port correct?
Port
993 is the standard port for a secure IMAP connection. If your provider uses a different port, enter it by hand.Proton Mail: is Bridge running?
Proton Mail: is Bridge running?
Proton Mail needs the Proton Mail Bridge app running on your computer. Start it, and use the Bridge password, not your Proton account password.
A mailbox that worked before now says to reconnect
A mailbox that worked before now says to reconnect
The access you gave has expired or was removed, for example after a password change. Open Account, find the mailbox under Connected mailboxes, and connect it again.