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This page is a summary. The full rules are in the privacy policy, and the companies that process data for us are listed on the subprocessors page.

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What we keep

  • Your account: your email address and sign-in details.
  • For each connected mailbox: the access you gave us (a token from Google or Microsoft, or your IMAP password), stored encrypted.
  • For each sender we found: name, address, one sample subject line, email counts and dates, and the unsubscribe link.
  • Your history: what you unsubscribed from, kept, blocked or deleted, and the outcome of each unsubscribe.
We never store the content of your emails. See What a scan does.

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Export your data

Open Account and use the data export. You get your account data as a JSON file and your unsubscribe history as a CSV file.

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Disconnect a mailbox

Open Account, find the mailbox under Connected mailboxes, choose Disconnect, then Confirm disconnect. What happens:
  • We delete the stored access to that mailbox. For Gmail, we also tell Google to cancel the access you granted.
  • We delete the scan progress saved for that mailbox.
  • Your unsubscribe history is kept, so you still have a record of what you unsubscribed from. To remove that as well, delete your account.
For an Outlook mailbox, you can also remove ClearMyInbox from the list of apps in your Microsoft account. For an app password, remove it in your email provider’s security settings.

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Delete your account

Open Account and choose Delete account. You are asked to type your email address to confirm, then choose Delete my account. Deletion is immediate and cannot be undone. It:
  1. cancels your subscription, if you have one;
  2. disconnects every mailbox and cancels the Gmail access you granted;
  3. deletes your account and the data linked to it: scan results, senders found, unsubscribe history, kept senders, blocked senders, schedules and usage records.
Stripe keeps its own payment records under its own rules. The privacy policy has the full detail on what is kept and for how long.

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Accounts that are not used

If you do not sign in for 24 months, we email you a warning. If you still do not sign in during the next 30 days, the account and its data are deleted. The warning email has a link to keep your account. Accounts with a current paid plan are not removed this way.

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Questions

Email privacy@clearmyinbox.ai or use the contact page.